PRIVACY POLICY

Introduction

Action Petz Cardiff needs to gather and use certain information about individuals.

These can include customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact.

This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards — and to comply with the law.

Why this policy exists

This data protection policy ensures Action Petz Cardiff:

  • Complies with data protection law and follow good practice

  • Protects the rights of staff, customers and partners

  • Is open about how it stores and processes individuals’ data

  • Protects itself from the risks of a data breach

Data protection law

The Data Protection Act 1998 describes how organisations — including Action Petz Cardiff must collect, handle and store personal information.

These rules apply regardless of whether data is stored electronically, on paper or on other materials.

To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.

The Data Protection Act is underpinned by eight important principles. These say that personal data must:

  1. Be processed fairly and lawfully

  2. Be obtained only for specific, lawful purposes

  3. Be adequate, relevant and not excessive

  4. Be accurate and kept up to date

  5. Not be held for any longer than necessary

  6. Processed in accordance with the rights of data subjects

  7. Be protected in appropriate ways

  8. Not be transferred outside the European Economic Area (EEA), unless that country or territory also ensures an adequate level of protection


People, risks and responsibilities

Policy scope

This policy applies to:

  • The head office of Action Petz Cardiff

  • All staff and volunteers of Action Petz Cardiff

  • All contractors, suppliers and other people working on behalf of Action Petz Cardiff

It applies to all data that the company holds relating to identifiable individuals, even if that information technically falls outside of the Data Protection Act 1998. This can include:

  • Names of individuals

  • Postal addresses

  • Email addresses

  • Telephone numbers

  • …plus any other information relating to individuals

Data protection risks

This policy helps to protect Action Petz Cardiff from some very real data security risks, including:

  • Breaches of confidentiality. For instance, information being given out inappropriately.

  • Failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them.

  • Reputational damage. For instance, the company could suffer if hackers successfully gained access to sensitive data.

Responsibilities

Everyone who works for or with Action Petz Cardiff has some responsibility for ensuring data is collected, stored and handled appropriately.

Each team that handles personal data must ensure that it is handled and processed in line with this policy and data protection principles.

However, these people have key areas of responsibility:

  • The board of directors is ultimately responsible for ensuring that Action Petz Cardiff meets its legal obligations.

  • The [data protection officer], Lyndsey Maund, is responsible for:

    • Keeping the board updated about data protection responsibilities, risks and issues.

    • Reviewing all data protection procedures and related policies, in line with an agreed schedule.

    • Arranging data protection training and advice for the people covered by this policy.

    • Handling data protection questions from staff and anyone else covered by this policy.

    • Dealing with requests from individuals to see the data Action Petz Cardiff holds about them (also called ‘subject access requests’).

    • Checking and approving any contracts or agreements with third parties that may handle the company’s sensitive data.

  • The [IT manager], Kevin Dite, is responsible for:

    • Ensuring all systems, services and equipment used for storing data meet acceptable security standards.

    • Performing regular checks and scans to ensure security hardware and software is functioning properly.

    • Evaluating any third-party services the company is considering using to store or process data. For instance, cloud computing services.

  • The [marketing manager], Kevin Dite, is responsible for:

    • Approving any data protection statements attached to communications such as emails and letters.

    • Addressing any data protection queries from journalists or media outlets like newspapers.

    • Where necessary, working with other staff to ensure marketing initiatives abide by data protection principles.


Data accuracy

The law requires Action Petz Cardiff to take reasonable steps to ensure data is kept accurate and up to date.

The more important it is that the personal data is accurate, the greater the effort Action Petz Cardiff should put into ensuring its accuracy.

It is the responsibility of all employees who work with data to take reasonable steps to ensure it is kept as accurate and up to date as possible.

  • Data will be held in as few places as necessary. Staff should not create any unnecessary additional data sets.

  • Staff should take every opportunity to ensure data is updated. For instance, by confirming a customer’s details when they call.

  • Action Petz Cardiff will make it easy for data subjects to update the information Global Drone Surveys Ltd holds about them. For instance, via the company website.

  • Data should be updated as inaccuracies are discovered. For instance, if a customer can no longer be reached on their stored telephone number, it should be removed from the database.

  • It is the marketing manager’s responsibility to ensure marketing databases are checked against industry suppression files every six months.


Subject access requests

All individuals who are the subject of personal data held by Action Petz Cardiff are entitled to:

  • Ask what information the company holds about them and why.

  • Ask how to gain access to it.

  • Be informed how to keep it up to date.

  • Be informed how the company is meeting its data protection obligations.

If an individual contacts the company requesting this information, this is called a subject access request.

Subject access requests from individuals should be made by email, addressed to the data controller at cardiff@actionpetz.com. The data controller can supply a standard request form, although individuals do not have to use this.

Individuals will be charged £10 per subject access request. The data controller will aim to provide the relevant data within 14 days.

The data controller will always verify the identity of anyone making a subject access request before handing over any information.



Disclosing data for other reasons

In certain circumstances, the Data Protection Act allows personal data to be disclosed to law enforcement agencies without the consent of the data subject.

Under these circumstances, Action Petz Cardiff will disclose requested data. However, the data controller will ensure the request is legitimate, seeking assistance from the board and from the company’s legal advisers where necessary.